Wells Fargo ATM machines were down this morning. After driving to several machines, customers in Roswell, GA gave up and opted to pay $3 in out-of-network fees to Bank of America and other local area banks.
Wells Fargo is one of the top four banks in America and its customers do not expect ATM outages. Even my employer sent out a notice stating, “The ATM is currently out of order. A service call has been placed to Wells Fargo; however, at this time there is no ETA as to when it will be repaired. More information will be provided as it becomes available.”
A quick call to Wells Fargo customer service provided me with the following answer, “We are aware of this situation; however, our system shows that this has been taken care of already.”
However, the problem continued until approximately 2pm Eastern. Of course me being me, I had to send a little email asking for my $3 fee to be refunded due to the bank’s error. We’ll see what happens.